Privacy Policy
Last Updated: July 2026
1. Introduction
This Privacy Policy explains how sage-crater.com collects, uses, and protects your personal information when you use our website and consultation services. We are committed to safeguarding your privacy and handling your data in accordance with UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation.
2. Information We Collect
We collect the following types of personal information:
- Contact Information: Name, email address, postal address
- Consultation Details: Information about your benefits situation, income, household composition, and relevant circumstances shared during consultations
- Technical Data: IP address, browser type, device information, and pages visited on our website
- Communication Records: Correspondence exchanged via email or during consultations
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide consultation services and guidance on benefits applications
- To communicate with you about appointments and follow-up support
- To maintain records for professional standards and potential appeals support
- To improve our website and service offerings
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual Necessity: To fulfill our consultation services
- Legitimate Interests: To maintain business records and improve services
- Legal Obligation: To comply with tax, accounting, and regulatory requirements
- Consent: For marketing communications, which you may opt out of at any time
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Consultation records are typically retained for seven years following our last interaction with you, in line with professional standards and potential appeals timelines.
6. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with:
- Professional advisors (such as solicitors) when you request referrals for complex legal matters
- Service providers who assist with website hosting and email communication, under strict confidentiality agreements
- Regulatory authorities if required by law
7. Your Rights
Under UK data protection law, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request that we limit how we use your data
- Portability: Request transfer of your data to another organization
- Objection: Object to certain types of processing, such as direct marketing
To exercise any of these rights, contact us at [email protected].
8. Cookies
Our website uses cookies to improve functionality and analyze site traffic. For detailed information, please see our Cookies Policy.
9. Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Email: [email protected]
Address: 47 Deansgate, Manchester M3 2AY, United Kingdom